Frequently Asked Questions
Find answers to common questions about our products and services
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we offer a 1-hour window for cancellations or modifications. Please contact support immediately.
Do you ship internationally?
Yes, KATSEYE Official Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Are your products covered by a warranty?
Most of our items come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.
What should I do if I receive a damaged item?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement at no cost.